Customer Service

Our Mission

It is our goal to work closely with our customers / partners to understand their requirements to ensure that expectations have been exceeded.
Steve Smith
President American Products

Customer Satisfaction

Having great electronic equipment enclosure products and low prices are insignificant if you lack customer satisfaction. For that reason, exceptional customer service is our primary goal at American Products. We are committed to delivering flawless service to every customer under all circumstances. We recognize that each customer is unique & we strive to tailor our services to meet your individual needs. At American Products, customer satisfaction is constantly measured & we welcome any feedback regarding our electronic and telecom equipment enclosures & services.

Made in America

A Partner in Business

We understand the challenges and mindset of fellow North American manufacturers. Count on American Products to help hold down operating expenses while keeping production flowing. By keeping your Mission-Critical hardware running 24/7 in our electronic equipment enclosures we help you compete. Thank you for considering American made products and keeping the American economy growing.


What are the payment options?

Major Credit Cards:
Mastercard, Visa, American Express
**Credit Terms available with application.

What are lead times for orders?

Lead time depends upon the type of enclosure & our current production schedule. Upon receiving your RFQ, your customer service representative will quote approximate lead times.

Once your order is received, we provide you with a specific ship date.

How will my enclosure be packaged?

Most electronic equipment enclosures are packaged in a three-step process, where they are bolted onto a pallet, wrapped in foam & cardboard & shrink wrapped. Using our state-of-the-art package machine, we can customize cardboard boxes to specifically fit your electronic equipment enclosure. Insta-foam packaging is also available.

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