Returns, Exchanges, Shipping Errors, Defective Product Complaints

Customer Service is American Products #1 priority. While we make every effort possible to deliver the best quality products, the occasional inconsistency is inevitable. Thank you for your patience. We look forward to rectifying any problems and ensuring your satisfaction.

Shipping Errors / Defective Product

Enclosures found to be defective or shipments in error, will be repaired or replaced at no expense (freight included) to the customer.

Returns / Exchanges

  • Enclosures must be returned in new condition.
  • Original shipping charges are non-refundable.
  • Customer should arrange for pre-paid return delivery.
  • 20% restocking charges apply.
  • Custom product sales are final.
  • Enclosures modified by customers may not be returned.
  • Refunds and exchanges will be processed upon receiving returned merchandise.
  • Unless authorized, standard products cannot be returned for credit after 90 days.

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